LOTSA's Fair Go Policy

At LOTSA, we proudly uphold the time-honoured Australian tradition of a 'Fair Go'. Rooted deep in the spirit of Far North Queensland, our commitment to you is simple: a straightforward, honest, and genuine approach in everything we do. We understand that every print tells a story, and we're here to ensure that story is told accurately and exquisitely.

In keeping with the essence of the 'Fair Go', we always strive to get it right, working tirelessly to meet your expectations. We value the trust you place in us, and in return, we ask for transparency, honesty, and a shared commitment to good intentions from you, our valued customer.

Breach of Fair Go Policy

At LOTSA, our brand promise is clear: to deliver the best online print service in Far North Queensland. However, if it becomes evident that an individual or entity is acting in ways any reasonable person could see as a breach of our Fair Go policy, we reserve the right to deny services. This ensures that we can continue to uphold our high standards of service for all customers who respect the principles of fair and honest engagement.

Unreasonable Use

While we aim to be as accommodating as possible, we do encounter scenarios that push the boundaries of our Fair Go Policy:

1. Fraudulent Use: Utilising our services for counterfeit, illegal, or any activity that infringes upon copyrights.
2. Late Artwork Corrections: Requesting inordinate alterations or reprints due to mistakes in the original artwork submission that were not our responsibility.
3. Refund Exploits: Pursuing refunds for purchased and delivered products beyond the refund window as per company policy or making disproportionate refund requests on multiple orders.
4. Unwillingness to Cooperate: For instance, if an exchange is required, the refusal to return the original printed materials can disrupt the process.
5. Abuse of Services: Submitting an excessive volume of orders with the intent to cancel or request refunds, thereby straining our resources and support teams.
6. Disruptive Behaviour: Exhibiting threatening or inappropriate behaviour towards our team or other customers.

Unacceptable Use

While we understand the importance of getting your print job perfect, some actions are simply outside the spirit of the Fair Go Policy:

1. Bypassing Systems: Trying to exploit our online platform or payment gateways for benefits not intended by LOTSA.
2. Misrepresentation: Presenting inaccurate or false information during order submissions or while interacting with our support teams.
3. Reselling without Consent: Utilising our prints and designs for unauthorized resale without the express consent of LOTSA or the original content creator.

Together, let's create magic on paper, underpinned by the enduring principle of giving and receiving a fair go. Thank you for choosing LOTSA and for being a part of our local Australian business journey.